Stay current. Stay connected. Sign up for our monthly eNewsletter!  Sign Up

Sign up for e-news

Building Performance Engineer

Position

Reports to

Location

Remuneration & Benefits

Commencement Date

About Switch

Switch Automation developed a cloud-based platform that connects all types of data from all types of sites, giving building owners, occupants and managers real-time visibility into building performance to help analyze, automate and control their buildings. 

In recent years, we focused on our product, target market and customer profile. And after untethering some of the largest F100 companies from legacy building management technologies by delivering the world’s only end-to-end monitoring and management platform. Our proven solution has helped the likes of one of the largest banks in the U.S., globally recognized real estate investment trusts with renown portfolios and the most innovative retail, education and corporate campuses. We are now leveraging our early success to further grow into a fully commercialized global platform. 

Role

You’ll work with our engineering services team to help onboard and maintain buildings to the Switch Smart Building Platform for our customers’ real estate portfolios.

Areas of responsibility

  • Implement and configure the Switch Platform for client specific buildings and portfolios.
  • Configure logical fault detection and diagnostic rules (Alerts); maintain a library of common Alert rules for Switch Automation to use.
  • Perform engineering analysis on building systems to identify performance improvements and optimization opportunities.
  • Provide project support for hardware integration (meters, control systems, Switch Gateways, etc.) and software implementation projects.
  • Provide feedback to the product team using your expertise to suggest meaningful improvements to the Switch Platform.
  • Develop a deep understanding of the Switch software and all the products, providing product feedback, in an effort to continuously meet customer needs.
  • Learn and improve the internal processes used by the various Switch teams, providing feedback on efficacy and uptake.
  • Practice ongoing learning and development to learn about the Switch platform and the key competitive differentiators.
  • Ensure the services we provide are in accordance with the strategic vision.
  • Meticulously manage all customer information in our internal systems.
  • Development a deep understanding of smart building technologies and architecture in order to understand customer desired outcomes.
  • Constantly update knowledge and learning of the industry, the competitive landscape, the Switch Platform and all ancillary technologies through ongoing personal development.
  • Provide support to customers for data collection, manipulation and analysis.
  • Customer service including troubleshooting, support calls, logging of software bugs, testing.
  • Manage customer support requests. This includes some direct Platform troubleshooting and some management of our existing support team.
  • Ensure technical problems are resolved in a timely and cost-effective manner.
  • Learn and develop all technical and supporting systems used by the broader Switch team and specifically the Switch Customer success team.
  • Foster and promote fellow team members by sharing information, education, learnings and introductions.

Qualifications

  • Highly desirable: Degree in Engineering (Mechanical, Energy, Electrical)
  • Alternative qualifications: Degree in Mathematics, Computer Science or Physics
  • Familiarity with ASHRAE, LEED, GRESB or similar standards or green building rating systems would be an advantage but not required.
  • Preference will be given to applicants who have 2-4 years experience working in engineering services or in building services.

 

Key Performance Metrics

  • Achieves strategic customer objectives as collaboratively defined by engineering services team
  • Maintain high satisfaction ratings

Request a demo

To learn more about the Switch Automation Platform, please fill out the form and someone will contact you shortly.

Talk to a program manager