3 Proptech Execs' Take On Customer Support In A New Age

3 Proptech Execs' Take On Customer Support In A New Age

As COVID-19 touches increasingly more lives, commercial real estate's leadership is grappling with how to not only be present and communicative for their teams, but for their customers as well.

By Alexandra Marvar | Bisnow | March 20, 2020

Not every company is in a position to alter its output in time to accommodate the concern of the moment. At Switch Automation, a platform that integrates building systems, equipment and data to help property owners optimize energy usage and reduce operating costs, leadership is putting their team's agility to work.
Switch Vice President of Operations Patti Mason said the company, accustomed to remote work, has been able to continue day-to-day work nearly undisrupted and is now focused on helping its customers leverage Switch features like remote control of utilities and automated utility scheduling in order to help reduce energy consumption and lower costs as the pandemic empties office buildings across customers' portfolios.

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PUBLISHED
March 20, 2020
3 Proptech Execs' Take On Customer Support In A New Age
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