Leveraging real-time command and control for RTU commissioning

‍SUCCESS SNAPSHOT

• Aggregating rooftop unit data to identify poor performance

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“The increase in e-commerce means that we have to do everything we can to renew high-value tenants. Keeping our tenants and their customers comfortable is key. The Switch team helps us with proactive maintenance, which is actually a huge competitive advantage."

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The Opportunity

40 rooftop units (RTUs) maintain a comfortable environment for mall tenants and patrons. This CRE organization implemented the Switch Platform to continuously monitor RTU operation and use alerts to identify when the RTUs performed outside of defined parameters.

• 30% of the RTU fans were not responding to BMS commands as directed.
• RTUs were not heating spaces to the programmed setpoints, resulting in cold space temperatures for each zone.
• These findings led to low comfort index ratings1 compared to other sites.
• The malfunction was caused by control failures from the BMS.

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Outcomes

Once aware of the BMS control failures, their team was able to:

• Mobilize their onsite facilities experts to confirm the findings.
• Engage the local BMS vendor to repair the impacted RTU controllers restoring functionality to the deficient 30%.
• Verify the repaired equipment is operating at 100% functionality.
• Increase occupant satisfaction and brand reputation by improving shopping mall comfort